No, we care about animals and do not use real leather. All our accessories are made of vegan eco-leather.
Please use a damp cloth and your hands to gently hand-wash it.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
best thing ever purchased seriously makes life easier when you're out with your furry friend 🐶
Never imagined I'd be singing praises about a fanny pack but here we are! With this accessory at hand, gone are days when my pockets would bulge with pet essentials or worse still; forget something important back home.
This bum bag has completely transformed our outdoor adventures together thanks to its thoughtful features: two roomy pockets (each designated for specific items) and adjustable straps offering optimum comfort throughout our long strolls around town or quick runs in nearby trails.
i recently bought the dog walking bum bag “pooch pouch” and it’s been incredibly useful. i take my dog for long walks every day and this pouch has made things so much easier. it has enough space to hold treats, poop bags, my phone, and even my keys. the material is durable and water-resistant, which is great for all weather conditions. the adjustable strap fits comfortably around my waist, and i hardly notice it’s there. the design is sleek and stylish, which is a nice bonus. i especially love the dispenser for poop bags – it’s so convenient. no more fumbling around trying to find bags when i need them. this pouch has made our walks much more organized and enjoyable. highly recommend it to anyone who enjoys walking their dog and wants a practical, convenient way to carry everything they need.
I've found the perfect solution for dog walking! This bum bag keeps everything handy without being bulky or heavy.