We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter loves this necklace! I told her the description says that it’s to carry the blue sky with you and she really loves that. It’s a fun sentiment as we move into the colder and darker months. She’s pretending that it really does have a piece of the clouds inside which makes it a fun gift for a younger child like mine who is 7. The ball is a pretty blue color and the clouds look different from each angle which is fun. I do think it looks better from a distance as it gives you the fun puffy cloud look. If you look really closely it’s more like rock crystals. I love that the back of the necklace has lots of options so you can adjust where the necklace falls which is a must in her case as we needed the smallest close. It’s great that it can grow with her. I think it’s a great necklace for the price and the fun description would make it a great gift to tell the recipient in person or in a card.
I was wearing this when a friend came over, and he instantly noticed and commented that he liked it. It's a simple necklace with a lobster clasp. My ball has a lot of "clouds" in it, but what I don't like is where the clouds contact the inside of the sphere. The touch points look like little bits of bright white paper stuck against the plastic. While I do like this necklace, I think it's more appropriate for younger women. I think a young teen would love it because it's so different. The length is also adjustable, because the manufacturer has added a 2" length of chain with larger loops in which which you hook the lobster clasp.
This necklace is ok, but in person the resin looks much more like plastic than glass. And the white parts are fine, but they don't look like clouds. It does seem like an item that would vary with each piece, though. Overall, this necklace is fine, but feels more like a toy than a piece of jewelry for an adult.
Beautiful pendant - just like described it’s like looking at a pretty sky with clouds. It’s a unique piece that gets compliments every time I wear it.
Blue is light blue not as in the photo which is slightly dark blue but otherwise it's good put it in my keys.